Warranty
Registration
Thank you for purchasing a quailty bed from us!
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To ensure you are given the best possible warranty coverage, please take a few moments to fill in the form.
Bowline Quality Warranty
Sometimes, even the highest quality products may have an unforeseen defect. At Bowline we stand by our commitment to help you get your best night’s sleep.
If something goes wrong with a Bowline branded product, we’re here to help guide you through the warranty process.
What is a Mattress Warranty
A mattress warranty, is a commitment to repair your mattress if there are any manufacturer issues within a set timeframe.
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Warranties do not cover issues caused by regular use or accidents. If the mattress is not properly cared for, the warranty can be voided.
How to Properly Care for your Mattress
Turning your Mattress
Rotating your mattress regularly is important for maintaining comfort, support, and the lifespan of your mattress. This helps distribute wear and tear evenly, preventing sagging and indentations in specific areas.
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Why Rotate Your Mattress?​
Sleeping in the same spot every night can cause certain areas to wear out faster than others, leading to sagging or indentations. Rotating distributes wear evenly, preventing these issues.​
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Turning Sequence of your Mattress
For no-turn mattresses, it is recommended you rotate your mattress every 2 weeks for the first 6 months, then every 2 months after that.
For double-sided mattresses, flip and rotate your mattress every 2 weeks for the first 6 months, then every month after that.
Tips to Increase the Lifespan of your Mattress
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Buying a high-quality mattress is a big investment, so you want to do everything you can to increase its lifespan. These tips will keep your mattress in top condition and improve your sleep quality and overall health.
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Buy a mattress protector: Adding a mattress protector is the easiest way to protect your mattress from stains and discolouration. They can also provide an extra layer of comfort.
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Clean stains immediately: Don’t ignore mattress stains – the quicker you act the easier they are to remove!
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Rotate the mattress regularly: As a general rule, you should rotate or flip your mattress regularly to ensure equal wear and minimize sagging.
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Use the correct base: Make sure you use the correct base for your mattress type to ensure your mattress is supported.
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Vacuum your mattress: We recommend vacuuming your mattress once or twice a year to remove the buildup of dust, skin cells, and bacteria.
What is Covered Under the Warranty
Mattress warranties cover defects caused by faults during the manufacturing process.
Common issues covered may include:
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Broken or bent innerspring coils
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Cracked or crumbling foam
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Torn or damaged mattress fabric
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Split seams or visibly uneven sleep surfaces​
What is Not Covered Under the Warranty
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Any soiling, damage or stains
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Used beds or any beds sold “as is”
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Fabric protectors added after purchase
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Handles pulling off after 4 months
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Normal wear like body impressions (up to 4cm)
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Electric blanket damage
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Discomfort or firmness preference
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Faults due to incorrect base
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Products altered or repaired by others
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Missing product labels
How to Claim
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Contact the Retailer where the bed was originally purchased
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Inform them of the nature of the complaint
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Provide the Retailer with a full description of the product name and size, date and proof of purchase and description of the complaint.
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Please note that following replacement or repair, the warranty will remain valid from the original date of purchase.